What is your return policy?
We have a 14-day, no-questions-asked return or exchange policy for all of our products. If you aren’t satisfied, we can set you up with a full refund or an exchange within 14 days of receipt.
Note: Refunds will be credited to the original payment method.
How can I return my order?
You can return an article up to 14 days after receiving it.
The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odors. We check all returned clothing for stains and odors.
Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.
In your package, you’ll find a Return label for FedEx®. Returning packages using a different courier is at your own risk. If anything should happen to the package, PIXXELGEM Clothing cannot be held liable.
What are the rules concerning returning items?
Items that have not been worn and that still have the original label and packaging may be returned within 14 days after receiving them. You may try on the items (with the exception of underwear and socks) to see whether they fit and if the item meets your expectations. Underwear and socks may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You’ll find all the details concerning our Returns policy on your invoice.
What are the return options?
Here are two options you can use to return your products.
The label included in your package states the address to which you should return your package. If you no longer have the Return label, please mail your package:
6036 Fairington Farms LN
Lithonia, GA 30038
or contact our Customer Service Department at firstname.lastname@example.org to receive a new one. Unfortunately at this time our retail locations cannot accept returns for purchases made through PIXXELGEM.com. Products purchased online must be shipped to the returns department at the above address. We apologize for the inconvenience.
When will I receive my money back?
When we receive your returned article, the return amount will be reimbursed to you, using the original payment method. The amount will be reimbursed to your bank or credit card account within 2 weeks of your package being picked up.
How long does it take to process a return?
From the moment you’ve returned your order it can take up to a week before we receive your order at our Distribution Center. We check every returned order. As soon as this check has been made, we order the reimbursement of your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).
Can I return an order if I no longer have the original box?
Yes. Please put the items you want to return in sturdy packaging (cardboard box preferably) so they will not be damaged.